I can no longer access Crave on my Samsung TV

Due to technical limitations, as of October 18, 2021, the Crave app will no longer be supported on older versions of Samsung Orsay and some Tizen models, and will cease to function.

While subscribers will not be able to access or watch Crave programming through the app on the Samsung models listed below, Crave subscriptions will remain active with the ability to sign in on an alternate supported device and/or cast to their Samsung TVs.

Please see the chart below for affected Samsung TVs and Blu Ray players:

 

Year/Platform	Model Group	Model Name
2014 Orsay/Blu Ray	14/15AV_BD
	14TV_ENTRY	UH6203, UH6103, UH5303, UH5203, UH5103, UH4500, UH4303, UH4250, UH4203, TD390S
	14TV_PREMIUM	US9WB, US9WAF, US9CAF, US9VF, US9BF, US9B, UHU9800, UHU9300B, UHU9300, UHU9000, UHU8500CV, 85S9GLF, UHU8800, UHU8700, UHU8550, UHU8500, UHU8200, UHU7500, UH8800, UH8000
	14TV_STANDARD1	UH7100, UH7000, UH6900, UH6850, UH6800, UH6700, UH6600, UH6500, UH6400, UH6410, UH6350, UH6300, UH6200, UH6088, UJ5800, UH5600, UH5570, UH5510, UH5500, UH4570, UH4500
	14TV_STANDARD3	UHU8800, UHU8700,  UHU8550, UHU8500, UHU8200, UHU7800, UHU7500, UHU7250, UHU7200, UHU7100, UHU7000, UHU6950, UHU6900, UHU6830, UHU6000, UHU5900
2015 Orsay/Tizen	15TV_ENTRY	UK5200, UJ6203, UJ5373, UJ5370, UJ5303, UJ5300, UJ5290, UJ5278, UJ5270, UJ5248, UJ5205, UJ5202, UJ5201, UJ5200, UJ5190, UJ4700, UJ4600, UJ4570, UJ4500, UJ4303, UJ4300, UJ4290, UJ4200, UH4501
	15TV_PREMIUM	UJS9900, UJS9800, UJS9500, UJS9000, UJS9100
	15TV_STANDARD1	UJU5900, UJU5910, UJU5920, UJU8000, UJU7800, UJU7500, UJU7000, UJS8500, UJS8000, UJU6900, UJU6410, UJU6400, UJU6300, UJS6900, UJU6390, UJU6000, UJU6100, US9A, UJU6800, UJU6740, UJU6700, UJU6600, UJU6510, UJU6500, UJS8600, UJS6700, UJU7090
	15TV_STANDARD2	UJ6400, UJS6000, UJ6330, UJ6300, UJ6240, UJ6200, UJ5520, UJ5510, UJ5500, UJ5300, TE390S
2016 Tizen/Blu Ray	16TV_BD
	16TV_STANDARD1	UKUC30S, UKU6390, UKU630D, UKU6300, UKU6310, UKU6100, UKU6090, UKU6070, UKU6000, UKUF31E, UKUF30E
	16TV_STANDARD2	VF39S, UK6300, UK6250, UK6200, UK5600, UK5520, UK5510, UK5500, UK5310, UK5300, UK4300, UKF21E, UKF20E
	16TV_PREMIUM	UKU9518, UKS9800, UKS9500, UKS9000, UKS8500, UKS8000, UKS7500, UKS7000, UKS6900,UKU66A0, UKU6510, UKU6500, UKU64A0, UKU6400
2017 Blu Ray	17AV_BD

Click here for help identifying the model name of your Samsung TV.