What do I do if I forget my login information?

Forget your password or email address?

Customers who have subscribed directly through Crave, through a mobility provider or via Apple or Roku can reset their passwords directly:

Click on Sign In in the top right corner of the homepage
Below the password field form, click on Forgot Password?
Enter the email address associated with your Crave account
Confirm your email is correct then click Send Email (or Continue on the app)
You will receive an email with a link to reset your password. Click on the link
Enter your new password in both fields and click Update Your Password'
Login and enjoy Crave!

If you have forgotten your email address (username) you will need to contact Crave at 1-888-CRAVE88 (1-888-272-8388) or fill out the contact form at https://www.crave.ca/en/contact.

Customers that have subscribed through their TV service provider and have forgotten their email or password will need to contact their provider directly:

Directly through Crave: 1-888-CRAVE88 (1-888-272-8388) or help@crave.ca
Access Communications: 1-866-363-2225 or customer.care@myaccess.coop
Bell TV: 1-888-759-3474 or mybell.bell.ca/Registration
Bell Aliant FibreOp: 1-866-FIBREOP (1-866-342-7367) or bellaliant.net/myaccount
Bell FibreOp: 1-866-FIBREOP (1-866-342-7367) or fibreop.ca/myaccount
Beanfield: https://www.beanfield.com/contact-us
Brooke Telecom: https://brooketel.coop/support
Cable Cable: 1-866-887-6434 or care@cablecable.net
CCAP: 1-866-749-7125
Citywest: https://www.citywest.ca/
Cogeco: 1-855-701-4881 or https://www.cogeco.ca/en/contact/support
Gosfield North: 1-519-839-4734 or support@gosfieldtel.ca
Ebox: 1-855-277-7819 or https://www.ebox.ca/en/ontario/residential/support/
Eastlink: 1-888-345-1111 (24/7) or Live Chat or email can be launched - http://www.eastlink.ca/about/contact.aspx
Execulink: 1-866-706-1994 or support@execulink.com
Hay Communications: 1-519-236-4500
Hurontel: 1-877-395-3800 or https://www.hurontel.on.ca/contactus.php
Mitchell Seaforth Cable TV: 1-519-345-2341or cabletv@ezlink.ca
Mornington: 1-800-250-8750 or https://www.mornington.ca/contact-us/phone---email
Nexicom: 1-888-639-4266
NorthernTel: 1-866-FIBREOP (1-866-342-7367) or fibreop.ca/myaccount
Northwestel: 1-855-673-1124 or cableanytime.com/Northwestel/
Novus: https://www.novusnow.ca/support/
NRTC: techhelp@nrtco.net
Rogers: https://www.rogers.com/consumer/support/contactus
RuralWave: 1-866-930-3846 or https://ruralwave.ca/contact/
SaskTel: 1-800-SASKTEL (1-800-727-5835) or sasktel.com/support
Seaside: https://www.seaside.ns.ca/contact
Shaw: 1-800-472-2222 or Shaw Support
Source Cable: http://www.sourcecable.ca/help-and-support/
Start.tv - 1-866-434-5888 or https://www.start.ca/services/tv
Tbaytel: 1-800-264-9501
Telus: Alberta or British Columbia residents: 310-6988 or Telus Support
Tuckersmith Communications: 1-519-263-2211 or tcc@tcc.on.ca
Videotron: http://www.videotron.com/residentiel/nous-joindre
VMedia 1-855-333-8269 or support@VMedia.ca
Westman: 1-800-665-3337 or https://support.westmancom.com/contact.php
Wightman Telecom: 1-888-477-2177 or support@wightman.ca
WTC: 1-613-507-9000 or support@wtccommunications.ca