Skip to main content
Print this article
Back to Support

How do I cancel my subscription?

You can cancel your subscription at any time. Since Crave is a pre-paid service, once you cancel, you have access to your subscription until the end of our current billing cycle. For example, if your monthly renewal is on the 15th and you cancel on the 30th, you have access to your subscription until your next renewal. On your next renewal; 15th of the following month, your subscription will automatically cancel. 

To cancel your Crave subscription:

*Note - Cancelling your Crave subscription will also cancel your Add-on subscriptions

  1. Go to 'Manage Account'  - It can be accessed through the user icon in top right corner of home page
  2. Click on 'Subscriptions'
  3. In the top right corner of your activate subscriptions page, click on 'Cancel Subscription'.
  4. Follow the steps until you see the confirmation page

To cancel an Add-on:

*Note - Cancelling your Add-ons will not cancel your Crave subscription. You will continue to be billed for your Crave subscription.

  1. Go to 'Manage Account'  - It can be accessed through the user icon in top right corner of home page
  2. Click on 'Subscriptions'
  3. Under each Add-on, click on 'Cancel Add-On'
  4. Follow the steps until you see the confirmation page

I don’t want to be billed again, when do I have to cancel?

To avoid future subscription charges, you must cancel prior to the start of your next renewal. If your monthly renewal is the 15th of every month, you must cancel by the 14th of the following month.

I signed up for Crave through my cable provider, will my direct Crave subscription automatically cancel?

No, you must cancel your direct subscription once you sign up for Crave through your cable provider.

I signed up for Crave through my iTunes account, how do I cancel?

Since the subscription to Crave is through your iTunes account, Crave subscription must be managed and cancelled through your iTunes setting. Please go on an iOS device or a computer to manage your subscription.

What is a billing period?

You can subscribe to either the monthly or annual subscription. The day you subscribe to Crave is the start of your billing period. For example, if you signed up on the 12th on a monthly plan, your monthly renewal date is the 12th. Your monthly renewal period is the 12th to the 11th.

Subscription Term Sign Up Date Renewal Date Last Cancel By Date
Monthly May 12th 12th of every month June 11th
Annual May 12, 2019 May 12th annually May 11th

I am on a promotion, when do I have to cancel?

 

Promotion Duration Sign Up Date Promo End Date Last Cancel By Date
1 month November 1st November 30th November 30th
3 months January 1st March 31st March 31st