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Technical Troubleshooting Tips

Here you will find information and tips on the best ways to watch Crave.

Ensure you're on a compatible device:

  1. iPad, iPod and iPhone running iOS 10+ with AirPlay

  2. Android tablets and smartphones running version 5.0+. Browsers: Firefox 52+ and Chrome 58+

  3. PC: Windows desktop, tablets and smartphones running version 8.1. Browsers: Firefox 52+, Chrome 62+, Edge 14+, Safari 10+

  4. Mac OS: 10.11+: Browsers: Safari 10+, Firefox 52+ and Chrome 62+

  5. Apple TV: Apple TV 3+, OS Version of 12.0+

  6. Samsung SmartTV with Samsung Smart Hub:  2014 – 2019 

  7. Xbox One

  8. Amazon Fire TV Stick 2nd Gen and above

  9. Android TV; OS 5.0+
    Devices
    Sony Android TV
    nVIDIA Shield
    Xiaomi Mi Box 3

  10. Chromecast

Also make sure to read this checklist:

  1. Turn off your VPN

  2. Make sure your ad blocker is turned off

  3. Make sure you’re not connected to a public wifi network

  4. Make sure you’ve enabled Cookies and for Apple users, you’ve allowed for cross-site tracking

  5. Ensure you have installed the latest version of your operating system and browsers

  6. Make sure you’re in Canada